You own your store, your customers, and your data. Unconditionally.
Many eCommerce platforms trap your customer phone numbers and catalog in proprietary formats to prevent you from leaving. At BizTrackBD, we earn your business every month through operational value—with 1-click export guarantees on every plan.
The Merchant Data Sovereignty Charter
1. Complete Merchant Sovereignty
Every piece of data generated by your store—customer names, verified phone numbers, shipping addresses, order logs, product photography, and profit ledgers—is and will always remain your exclusive property. BizTrackBD never sells, shares, aggregates for third parties, or monetizes merchant records.
2. 1-Click Export Anytime, Without Hostage
You don't need to open support tickets or request special permissions to get your data. A full export of your entire catalog, customer contact list, order history, and courier tracking numbers is available on-demand with 1 click directly inside your settings panel.
3. Open Standards & Universal Formatting
We never lock your data into proprietary, obfuscated database formats. Product catalog exports follow standardized CSV and JSON schemas compatible with Shopify and WooCommerce, so you can freely migrate your catalog anywhere if your business needs evolve.
4. 30-Day Cancellation Grace Window
If you choose to cancel your subscription or your plan expires, we do not instantly delete or lock your account. You maintain a 30-day read-only export grace period to download all historical records, customer lists, and financial reports at your leisure.
What You Can Export, Anytime
Full data portability in standard, open formats ready for spreadsheets or other platforms.
| Data Asset | Formats | Included Information | Open Compatibility |
|---|---|---|---|
SOVEREIGNProduct Catalog & Variants | CSV, JSON | Titles, descriptions, SKUs, inventory counts, pricing, variant options, and image URLs | Directly importable into Shopify, WooCommerce, or Excel |
SOVEREIGNCustomer Directory | CSV | Customer names, verified phone numbers, delivery addresses, order counts, and lifetime spend | Ready for SMS marketing, WhatsApp campaigns, or CRM tools |
SOVEREIGNComplete Order & Transaction Log | CSV, JSON | Order IDs, itemized line items, payment status, customer TrxID, courier consignment IDs, and tracking URLs | Full audit trail for tax, bookkeeping, or accounting software |
SOVEREIGNCourier Performance & COD History | CSV | Carrier name (Steadfast/Pathao), consignment tracking codes, delivery statuses, and COD collection amounts | Ideal for courier settlement audits and reconciliation |
SOVEREIGNNet Profit & Expense Waterfall | CSV | Wholesale COGS, shipping charges, ad spend allocations, packaging costs, and net realized profit | Standard ledger format for chartered accountants and tax filing |
Data Ownership & Portability FAQ
Clear answers regarding customer phone lists, catalog rights, and exit policies.
Do you hold merchant data hostage if I decide to switch platforms?
Never. We believe software platforms must earn their customers through continuous operational excellence, not artificial barriers or data captivity. You can export 100% of your store data at any time in open, standardized CSV formats.
Can I move my customer phone numbers and addresses to an external CRM or SMS gateway?
Yes. Your customer phone numbers are completely accessible to you and can be exported into CSV for your own WhatsApp broadcasts, SMS campaigns, or custom CRM workflows.
What happens to my store data if my payment fails or I cancel my plan?
If your subscription lapses, your storefront becomes paused to the public, but your dashboard remains accessible in read-only export mode for 30 calendar days. During this window, you can freely download all product catalogs, order records, and customer lists.
Does BizTrackBD use my sales or pricing data to compete with me?
No. BizTrackBD is an independent software provider, not a retail merchant or marketplace operator. We do not sell retail goods, we do not run competing stores, and our platform terms strictly prohibit using merchant transactional data for commercial advantage.